Privacy policy
SU WELLNESS & SPA CORP. (SU SPA), Purok 5, Danao, Panglao, Bohol 6340, Philippines · Last updated 26 October 2026
This policy explains what SU SPA collects when you visit suspa.vip, chat with us on our website, Facebook Messenger, Instagram, WhatsApp or KakaoTalk, or make a booking, and how we use it.
What we collect
- What you write to us in a chat, and pictures, voice messages, videos or files you send us there.
- Your booking details: name, phone number or chat account, date and time, number of guests, treatments, therapist wishes, pickup and drop-off place.
- From the messaging apps: the ID the app gives us for your conversation and, on WhatsApp, your phone number. We do not receive your password or your other conversations.
- On our website: a random device number kept in your browser, your browser and device type, your network address, and the pages you open.
How we use it
- To answer your questions and make, change or cancel your bookings, including hotel pickup and drop-off.
- To recognise you when you come back, so we can greet you and find your bookings.
- To keep our service safe and prevent abuse.
We do not sell your information and we do not use it for advertising.
Our AI assistant
Chats are first answered by our AI assistant, which uses OpenAI's service to write the replies from our shop's information. Your messages are sent to OpenAI only to produce the answer and are not stored there for training. A colleague at our front desk can read the conversation and take over at any time; you can ask for a person whenever you like.
Who else handles your information
- Meta (Facebook Messenger, Instagram, WhatsApp) and Kakao (KakaoTalk) carry the messages you send through their apps, under their own privacy policies.
- OpenAI, for the AI assistant's answers.
- Google Maps, to find your pickup place and plan the drive.
- Cloudflare and our hosting provider, which run our website and server.
How long we keep it
Chats and bookings are kept for our records and accounts. Files you send in a chat are kept with that chat. You can ask us to delete them at any time (see below).
Deleting your information
To have your chats, files and bookings deleted, send us a message in the same chat (Messenger, Instagram, WhatsApp, KakaoTalk or the website chat) saying "Please delete my data", or contact us at the shop by phone at 0910 833 5555. We will delete them within 30 days, except what the law requires us to keep for accounting, and confirm in the same chat.
Your rights
Under the Philippine Data Privacy Act of 2012 you may ask what we hold about you, have it corrected or deleted, and object to its use. Contact us as above.
Changes
If we change this policy we will update this page and the date above.